Sona

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Your Home Technology during COVID-19

March 20, 2020

Everyone at SONA hopes that you are and your family are all well and keeping spirits high during this time of uncertainty – we hope it’s a chance to take the opportunity to try to spend some quality time at home with your loved ones.

We also realise that whilst spending a lot of time at home you will be reliant on much of your technology for connection with loved ones, maintaining businesses, keeping up to date with events, and of course, trying to relax and forget the current saga where possible by immersing yourself in a film, working out in your gym, indulging in a spot of gaming or simply listening to music.

This is why we do what we do.  Nothing is more important to us than empowering people with the ability to connect, and disconnect whenever they need to.

How Can We Be of Service?

Unfortunately we don’t carry any milk, bread or loo rolls.  However if you need us to hunt some down for you, we’ll do our very best!

We want to know how we can help you navigate these times of uncertainty, in terms of technology in your home and with your business.  We want to ensure you are connected with the people you know and love.

Do you have family or neighbours who you are concerned about who we could assist with a phone-call to help with anything technical? Do you have any concerns? Do you feel you need extra support in any way right now?

Please reach out to us at any time if we can help with anything technological related and we will, where we can, do as much as we can.

How We’re Operating Right Now

We’re still here and carrying on working for all our clients across the various projects we’re involved in.  In order to follow government recommendations all of our team who can work from home are currently doing so, and where that is not practical we’ve implemented a rota schedule at our head office so that team members are not in together at any one time.

In terms of our on site works, we are trying to minimise our attendance on site for the following week as much as possible, and we will evaluate this again at the end of next week – the majority of our systems all feature our remote monitoring systems which of course provide significant advantages at this time.

On Site Call Outs

We are extremely mindful that a number of our team have very young children and elderly family and if you do require our physical attendance on site then we will be asking you a number of simple questions that we do require you to answer before we confirm an appointment.  If you do answer yes to any of these questions then unfortunately, we are unable to attend in person, but a phone-call can sometime be helpful.

  1. Have any household members returned from a high risk country in the past 14 days?
  2. Have any household members developed a fever, new cough, or flu like symptoms in the last 10 days?
  3. Have you been in contact with anyone who has tested positive for the COVID-19 virus?

If for any reason you can’t get in touch with anyone directly via mobile, please email support@sona.technology – this email address is monitored by the whole team on a daily basis, so someone will come back to you as soon as possible.

Optimising Daily Rituals

Daily rituals are now going to mean more than ever before in order to stay at our best – mentally, emotionally and physically.  We are aware of just how much technology plays a part in these rituals from morning workouts with music on to lighting that helps our circadian rhythms so we can relax in an evening.

Please allow us to help you in any way we can and let’s try to take this an opportunity to come out the other side with a greater appreciation for the daily moments that we often take for granted.

We’ll be putting out some advice and tips in the coming weeks to help you cope with the potential issues you may encounter (especially if you are reliant on wireless) due to the nation being at home and using the internet!

 

Stay healthy, we’ll see you soon

Simon, Nicola & the entire SONA Team.